Shipping Policy

Last updated: 31 March 2026

Overview

Noelzy's Chilli Sauce ships orders across Australia. We take care to ensure your sauce is packed securely and dispatched promptly so it arrives in perfect condition.

Order Processing & Dispatch

All orders are processed and dispatched within 1–2 business days of payment being confirmed. Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can follow your order's journey.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the quantity of products in your order. The exact shipping cost will be displayed before you complete your purchase.

Estimated Delivery Times

Deliveries are made by Australia Post.

Delivery times vary depending on your location. As a general guide:

•       Queensland (metro): 1–4 business days

•       Queensland (regional): 3–7 business days

•       NSW, VIC, SA, ACT: 3–6 business days

•       WA, NT, TAS: 5–10 business days

These are estimated timeframes provided by Australia Post and are not guaranteed. Delivery times may be longer during peak periods (e.g. Christmas, Easter) or due to circumstances outside our control.

Tracking Your Order

A tracking number will be provided in your shipping confirmation email. You can use this to monitor the progress of your delivery via the Australia Post website.

Delivery Issues

If your parcel is marked as delivered but you have not received it, please

• Check with anyone at your address who may have accepted the delivery
• Check any safe drop locations around your property
• Check with your local post office or collection point, as the carrier may have left a card
• Contact Australia Post for further information

If your parcel is lost or has not arrived within a reasonable time beyond the estimated delivery window, please contact us at admin@noelzyschillisauce.com.au and we will investigate with the carrier on your behalf.

Incorrect Delivery Address

Please ensure your delivery address is correct at checkout. Noelzy's Chilli Sauce is not responsible for orders delivered to an incorrectly provided address. If you notice an error immediately after placing your order, please contact us at admin@noelzyschillisauce.com.au as soon as possible and we will do our best to update the details before dispatch.

Shipping Carriers

We use Australia Post as our preferred shipping partner to fulfil our deliveries. The carrier used may vary depending on your location and order size. We reserve the right to change our shipping partner at any time.

Contact Us

For all shipping enquiries, please contact us at admin@noelzyschillisauce.com.au with your order number and we will be happy to assist.